Wherever you are across Malta and Gozo, we ship directly with local couriers.
In light of recent updates in relation to COVID-19, we would like to ensure our clients that we are taking every precaution in relation to health and safety as advised by the WHO and local Government when processing any incoming orders. At Bortex we are business as usual via our online store, however delays may be experienced as we are operating with a skeleton staff to minimize any risk. Local couriers in Malta have advised there are no delays
If you have any further questions please get in touch via our live chat or via e-mail.
Standard shipping is €5 and FREE for purchases over €35. Shipping estimate: 3-4 days.
In-store Pickup - Marsa - FREE (Date agreed beforehand with our customer care team).
Not happy with your purchase? You can choose to either return your item and receive a refund or exchange your item for an alternative style or size. You can return your item by following the below instructions:
1. Submit returns form via returns portal
2. Await confirmation from our team
3. Pack the item in original packaging
Following this you have 2 options to return your order as agreed by yourself and our customer care team:
1. At our Marsa head office
2. Courier pick up from your home
- You have 1 month from the date of purchase to return your item/s.
- Bortex will not accept any returns on the below categories: masks, underwear, socks and swimwear.
- Items returned must be in a good condition and with original packaging.
- Bortex holds the right to refuse returns/exchanges for items sent back in a used or damaged state.
- Bortex reserves the right to decline exchanges/refunds if an item is not received in good condition or with original packaging.
- Bortex will exchange any items originally received with any manufacturing faults free of charge.
- Bortex will not accept any request for refunds due to colour issues. *unless a clear difference in colour is shown.
- Bortex must accept the return request and agree on a date with the customer before any returns are made at our Marsa store or by courier.
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