SHIPPING OPTIONS
MALTA AND GOZO
Standard shipping is €5 and FREE for purchases over €50 Shipping estimate: 3-4 working days (this excludes weekends and public holidays).
In-store Pickup - Marsa only - FREE (You will be notified when order is ready to be picked up).
Not happy with your purchase? You can return your item/s and receive a refund. You can return your item by following the below instructions:
1. Submit returns form via returns portal
2. Await confirmation from our team
Ts and Cs for orders placed only on our e-commerce portal:
- You have 14 days from date of purchase to pick-up paid orders from our Marsa store.
- You have 1 week from date of purchase to pick-up cash on delivery orders from our Marsa store.
- You have 1 month from the date of purchase to return your item/s.
- Bortex will not accept any returns on the following categories: masks, underwear and socks.
- Items returned must be in a good condition and with original packaging.
- Bortex holds the right to refuse returns/exchanges for items sent back in a used or damaged state.
- Bortex reserves the right to decline exchanges/refunds if an item is not received in good condition or with original packaging.
- Bortex will exchange any items originally received with any manufacturing faults free of charge.
- The customer care team must be notified of any returns via the returns portal.
- Online orders can be exchanged in any of our stores or online upon presentation of order details (except Mriehel) for items of the same value or higher.
- Refunds or credit notes can only be processed online. Refunds are only given for online purchases. Requests for refunds must be made within 15 days of receipt of goods. Refunds cannot be issued in store.
