Wherever you are across Malta and Gozo, we ship directly with local couriers.
In light of recent updates in relation to COVID-19, we would like to ensure our clients that we are taking every precaution in relation to health and safety as advised by the WHO and local Government when processing any incoming orders. Local couriers in Malta have advised there are no delays.
If you have any further questions please get in touch via our live chat or via e-mail.
Standard shipping is €5 and FREE for purchases over €35. Shipping estimate: 3-4 working days.
In-store Pickup - Marsa only - FREE (You will be notified when order is ready to be picked up)
Not happy with your purchase? You can choose to either return your item and receive a refund, or exchange your item for an alternative style or size. You can return your item by following the below instructions:
1. Submit returns form via returns portal
2. Await confirmation from our team
Following this you have 2 options to return your order as agreed by yourself and our customer care team:
1. Exchange- Exchange item in any of our Bortex stores or online upon presentation of order details (printed or on your mobile phone).
2. Refund/ Credit note- Pack item for courier pick-up or drop off at our Marsa store Courier pick up from your home
Ts and Cs for orders placed only on our e-commerce portal:
- You have 14 days from date of purchase to pick-up paid orders from our Marsa store.
- You have 1 week from date of purchase to pick-up cash on delivery orders from our Marsa store.
- You have 1 month from the date of purchase to return your item/s.
- Bortex will not accept any returns on the following categories: masks, underwear, socks and swimwear.
- Items returned must be in a good condition and with original packaging.
- Bortex holds the right to refuse returns/exchanges for items sent back in a used or damaged state.
- Bortex reserves the right to decline exchanges/refunds if an item is not received in good condition or with original packaging.
- Bortex will exchange any items originally received with any manufacturing faults free of charge.
- The customer care team must be notified of any returns via the returns portal.
- Online orders can then be exchanged in any of our stores or online upon presentation of order details (except Mriehel).
- Refunds or credit notes can only be processed online. Refunds are only given for online purchases. *
- Gift receipts cannot be issued for online orders. The same returns process must be followed for items bought as gifts.
*Refunds for exchanged items in-store for lower amounts than originally spent must be processed online.
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*Applies to first order only