Free standard shipping on orders over €35

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Explore the Gagliardi collection

Explore the Barbour collection

Explore the Polo Ralph Lauren collection

Explore the Lacoste collection

Explore the Fynch-Hatton collection

Shop Online • Click & Collect

FAQ's

Accounts and orders

Creating an account is not necessary and you can check out as a guest without having to register.

However, creating a Bortex account has many benefits such as:

- Reviewing past purchases

- Receive live tracking information

- Save your address and card details for faster shopping

- Save your personal measurements and sizes

You can easily reset your username or password by clicking here. If the problem with login persists please contact our customer support team via email on ecommerce@bortexgroup.com.

Yes, this is possible. There is no need to place a new order if you want to make changes. If you want to cancel or change your order, send us an email on ecommerce@bortexgroup.com before the order is dispatched, and we will make the necessary amendments.

Shipping and returns

After contacting our customer care team via our returns form, orders can be returned to our store in Marsa.

Our courier service does not deliver to Post Office boxes or collection points.

You can easily return an item for a refund or exchange within one month of purchase. You can have a look at our returns process by clicking here.

Our orders are delivered within 2-4 working days from date of purchase.

Payments

We accept Visa, MasterCard, Maestro, American Express, Discover and PayPal.

Bortex always ensures that your transactions are safe and secure via https payment connections

Others

We are happy to offer any styling advice that you might need, or to answer any queries that might arise. Our live chat is open between Monday – Friday 09:00am – 17:00pm CET or via email on ecommerce@bortexgroup.com.

Yes we offer alterations such as hems, reducing sizes, taking in the waist, shortening jackets....

 

Just contact our customer care team via e-mail on ecommerce@bortexgroup.com or via our live chat for a quotation.

We offer initial embroidery in a variety of colours on our shirts and the inside of our jackets.

 

Just contact our customer care team via e-mail on ecommerce@bortexgroup.com or via our live chat for a quotation.

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