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Explore the Gagliardi collection

Explore the Barbour collection

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Explore the Fynch-Hatton collection

Shop Online • Click & Collect


Accounts and orders

Creating an account is not necessary and you can check out as a guest without having to register.

However, creating a Bortex account has many benefits such as:

- Reviewing past purchases

- Receive live tracking information

- Save your address and card details for faster shopping

- Save your personal measurements and sizes

You can easily reset your username or password by clicking here. If the problem with login persists please contact our customer support team via email on

Yes, this is possible. There is no need to place a new order if you want to make changes. If you want to cancel or change your order, send us an email on before the order is dispatched, and we will make the necessary amendments.

Shipping and returns

After contacting our customer care team via our returns portal, orders can be returned to our stores when exchanging. For refunds or credit notes the return must be done through the website. Read more here.

Our courier service does not deliver to Post Office boxes or collection points.

You can easily return an item for a refund or exchange within one month of purchase. You can have a look at our returns process by clicking here.

Our orders are delivered within 2-4 working days from date of purchase.

Items bought as gifts must follow the same process outlined here. Gift receipts cannot be issued for online orders.


We accept Visa, MasterCard, Maestro, American Express, Discover and PayPal.

Bortex always ensures that your transactions are safe and secure via https payment connections


We are happy to offer any styling advice that you might need, or to answer any queries that might arise. Our live chat is open between Monday – Friday 09:00am – 17:00pm CET or via email on

Yes we offer alterations such as hems, reducing sizes, taking in the waist, shortening jackets....


Just contact our customer care team via e-mail on or via our live chat for a quotation.

We offer initial embroidery in a variety of colours on our shirts and the inside of our jackets.


Just contact our customer care team via e-mail on or via our live chat for a quotation.