Ts and Cs for orders placed only on our e-commerce portal:
- You have 14 days from date of purchase to pick-up paid orders from our Marsa store.
- You have 1 week from date of purchase to pick-up cash on delivery orders from our Marsa store.
- You have 1 month from the date of purchase to return your item/s.
- Bortex will not accept any returns on the following categories: masks, underwear and socks.
- Items returned must be in a good condition and with original packaging.
- Bortex holds the right to refuse returns/exchanges for items sent back in a used or damaged state.
- Bortex reserves the right to decline exchanges/refunds if an item is not received in good condition or with original packaging.
- Bortex will exchange any items originally received with any manufacturing faults free of charge.
- The customer care team must be notified of any returns via the returns portal.
- Online orders can be exchanged in any of our stores or online upon presentation of order details (except Mriehel).
- Refunds or credit notes can only be processed online. Refunds are only given for online purchases. *
*Refunds for exchanged items in-store for lower amounts than originally spent must be processed online.